Privacy Policy

This Privacy Policy explains how Eyral (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects information of users (“you”, “your”) who access or use our website, mobile application, and related services (“Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect the following information during registration or use of the Platform:

1. Business name, owner name, and contact details
2. Mobile number, email address
3. Business address and location
4. GSTIN, PAN, trade license, or other business documents
5. Product listings, inquiries, and communication details

b. Automatically Collected Information

1. IP address
2. Device information and browser type
3. Log data, cookies, and usage behavior
4. Date, time, and duration of platform usage

2. How We Use Your Information

We use collected information to:

1. Create and manage user accounts
2. Verify business identity and eligibility
3. Enable buyer-seller communication
4. Process orders, payments, refunds, or support requests
5. Improve platform functionality and user experience
6. Send transactional messages and service updates
7. Send promotional or marketing communications (with opt-out option)

3. Communication & Marketing

We may communicate with you via:

1. SMS
2. WhatsApp or other messaging services
3. Email
4. Phone calls

These communications may include order updates, account notifications, promotional offers, or platform announcements.

You may opt out of marketing communications at any time.

4. Cookies & Tracking Technologies

Eyral uses cookies and similar technologies to:

1. Enhance user experience
2. Analyze platform traffic
3. Remember user preferences

You may choose to disable cookies through your browser settings, but some features may not function properly.

5. Information Sharing & Disclosure

We do not sell or rent your personal or business information.

We may share information only:

1. With other users as required to enable transactions
2. With service providers for hosting, analytics, communication, or payment processing
3. When required by law, court order, or government authority
4. To protect Eyral’s legal rights, users, or platform integrity

6. Data Security

We implement reasonable technical and organizational security measures to protect your information against:

1. Unauthorized access
2. Loss, misuse, or alteration

However, no digital platform can guarantee absolute security.

7. Data Retention

We retain user information only for as long as:

1. Required to provide services
2. Required by law or regulatory obligations
3. Necessary to resolve disputes or enforce agreements

8. User Rights

You have the right to:

1. Access your personal information
2. Request correction or update of information
3. Withdraw consent for marketing communications
4. Request deletion of your account (subject to legal requirements)

Requests can be made by contacting us at the email provided below.

9. Third-Party Links

The Platform may contain links to third-party websites.

Eyral is not responsible for the privacy practices or content of such external websites.

10. Children’s Privacy

Eyral is a B2B platform and does not knowingly collect information from individuals under 18 years of age.

11. Compliance With Laws

This Privacy Policy is governed by:

1. The Information Technology Act, 2000
2. Applicable IT Rules and data protection laws of India

12. Changes to This Privacy Policy

Eyral reserves the right to update this Privacy Policy at any time.

Changes will be effective once published on the Platform. Continued use implies acceptance.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

📧 Email: support@eyrals.com